It is also worth noting that the hosted voice is unlikely to work well over cellular and maybe video links will be affected also. Read the cradlepoint doc to see what it can do and how it is meant to work.Īlternatively get a completely new device (that supports dual wan and failover) to act as the main router/firewall with both of the comcast devices connected as two WAN connecitons and use failover. This is a bit like your C diagram so the original router is still active but it redirects the internet to the celluar.Īlternatively the cradlepoint may be best as the main router - set as the default gateway for clients, then it uses the main cable router as the main route when its working and swaps to cellular when not. A solution to this may be to connect both the original and new cradlepoint to your switch such that clinets can still go to the original default gateway and then it redirects to the cradlepoint. So the problem with B might be that when the cellular takes over the lan devices cannot get to the original router. Without IP address information I am guessing that the Cable modem gateway is providing the default gateway and perhaps dhcp.
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Tyler (Cradlepoint) Compass Business Group Andrew (Comcast Business) I am going to try to get ahold of Comcast Business Tech Support today and want to be sure that I am making sense when I start chewing their hindquarters. If anyone has any suggestions about how I can get this to work, I would really appreciate it. Here are three diagrams that roughly show A) how the network normally is configured, B) How Comcast Business has configured it for the last 4 months (not working) and C) How I think it is supposed to work. It is the most unprofessional and messed up service I have ever had the displeasure of working with and I am about 4 days from Filing multiple complaints with the FCC and Comcast Corporate. Meanwhile, phones are off and none of the Ethernet Devices has a connection. Four separate times they have sent a tech out who looks at everything, waits until I am talking to a client, and then runs out the door telling the front desk that everything is working. I have repeatedly asked for a direct line to Tier 3 support since Tier 3 is the only tier allowed to even look at the Cradlepoint. Twice, they have called and since our phones were down (because their internet was out), they marked the ticket as solved and never looked back. (It's important to note that I was setting up frame relays for Motorola before she was born and she's gonna tell me I don't know what cellular backup is.) As many as 2 weeks have gone by before I could get ahold of anyone at Tier 3. Finally, after I scream loud enough and ask to speak to her manager over and over and over and over, She either hangs up on me or opens a Tier 3 support ticket and tells me they will call back. I cannot tell you how frustrating it is to listen to some chick with an attitude smacking her gum and trying to tell me that I don't know what I am talking about. At Tier 2 they repeatedly try to tell us that we don't know what we are talking about and try to explain that the cellular is for backup only. They refuse to just let you go to Tier 2. To get any support from Comcast Business, you have to start at Tier 1 Support and argue with the folks who want to do things like resetting your modem-all from a script.
#How to manager internet device xfinity trial#
The courts are doing more and more Video Conferencing and a stable internet connection can mean the difference between getting your client out of Jail for health concerns due to COVID and leaving him there in jail hoping he doesn't die before his trial can take place. I have not been dealing with them because I have been working on another project and finally got the call from my friend in tears. It has been about four months and Comcast cannot get it to work.
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We figured that simple enough, if the cable internet went down, their Cradlepoint Cellular Modem would kick in and provide service until the cable came back online. So when Comcast started offering the service, we made the mistake of signing up for it. I have been trying to convince the business manager that we need a cellular failover for internet service. We are a small law firm that uses hosted PBX via Mitel (another nightmare) and internet access is critical to our business. So far this year we have accumulated more than a week of downtime with their service. We made the terrible mistake of going with Comcast Business in Atlanta.